💛 Our Refund Promise
We want every Spoilt Paws order to bring joy. If something isn’t right, we’ll always do our best to make it better.
🐶 Faulty or Incorrect Items
If your item arrives damaged, faulty, or not what you ordered, contact us within 7 days with a photo and your order number. We’ll happily replace it or offer a refund.
🎨 Custom & Made‑to‑Order Items
Because our products are handmade just for you, we can’t offer refunds or exchanges for:
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Change of mind
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Incorrect sizing
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Colour or pattern preference
We always encourage checking measurements carefully — and we’re happy to help if you’re unsure.
🚚 Lost or Delayed Parcels
Once your parcel is with the carrier, delivery times are outside our control. If your parcel is delayed or missing, we’ll support you in lodging an enquiry with the carrier.
💳 Refund Method
Approved refunds are processed back to your original payment method.
If you ever have a concern, reach out — we’re friendly, responsive, and here to help.